Lexus Customer Service (2024)

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Lexus Customer Service (2024)

FAQs

Lexus Customer Service? ›

If at any time you need Roadside Assistance,* call 1-800-25-LEXUS (1-800-255-3987), prompt 1. For an added level of convenience and security, there's the Lexus app.

How would you explain the Lexus covenant to a guest? ›

The Lexus Covenant

They will be the finest automobiles ever built. Lexus will win the race because: Lexus will do it right from the start. Lexus will have the finest Dealer network in the industry. Lexus will treat each customer as we would a Guest in our home.

Where is Lexus headquarters in North America? ›

And it means opening yourself up to a diverse working environment and to a breadth of both Lexus and Toyota career opportunities available at our new Plano, TX, headquarters and across North America.

How does Lexus Safety Connect work? ›

The added GPS technology in current Lexus Safety Connect packages can make Lexus Enhanced Roadside Assistance even more useful. By pressing the same SOS button used for emergency response, assistance can be delivered to your vehicle's location, whether it needs a jump start, towing, or a flat-tire change.

How do I email the CEO of Lexus? ›

Email Stephen Spinelli at stephen_spinelli@toyota.com.

What makes Lexus customer service so good? ›

And most importantly, we treat each customer like we'd treat a guest in our own home. This means paying attention to the details. Anticipating what our guests need. And applying the same level of care and thoughtfulness to each moment in the dealership that we put into our vehicles.

What is so special about a Lexus? ›

In the world of luxury cars, Lexus stands out as a brand that embodies the essence of luxury in every sense. With a diverse line-up of Lexus models, cutting-edge technology, and an unwavering commitment to craftsmanship and comfort, Lexus has earned its reputation as a true luxury brand.

What does Lexus stand for? ›

Theories of the etymology of the Lexus name have suggested it is the combination of the words "luxury" and "elegance", and that it is an acronym for "luxury exports to the U.S." According to Team One interviews, the brand name has no specific meaning and simply denotes a luxurious and technological image.

Which Lexus is made in the USA? ›

Cambridge, Ontario, Canada is home to Toyota Motor Manufacturing Canada, Inc. This plant is responsible for the Lexus RX and RX hybrid. Finally, the US home to Lexus is Georgetown, Kentucky, United States. At Toyota Motor Manufacturing Kentucky, Inc., Americans build the Lexus ES.

Which country owns Lexus? ›

No need to wonder any longer! The Lexus brand is headquartered in Japan and though it is owned by the Toyota Motor Corporation, it acts as its own independent entity as well.

Can Lexus track your car? ›

Once a police report is filed, the Safety Connect* response center can work with police to help track and recover your stolen vehicle using Safety Connect's embedded cellular and GPS technology. This may help to recover your vehicle more quickly, minimizing the amount of damage incurred.

Can I start my Lexus with my phone? ›

Select model year 2022 and newer vehicles equipped with Lexus Remote Connect will allow you to remote start and drive-off. When you use the Lexus app to Remote Vehicle Start your vehicle, the vehicle will remain running as you enter your vehicle.

Who is the current owner of Lexus? ›

Yup! Lexus is owned by the Toyota Motor Corporation and is headquartered in Japan alongside Toyota. Lexus models were primarily built in Japan until 2003, when the Lexus RX 330 was built in Ontario. The Lexus brand has manufacturing plants all over the world producing luxury vehicles for Brandon drivers to enjoy.

Can you email a CEO directly? ›

It's not out of line to send your CEO an email. Just remember when you follow the best practices listed above, you have a higher chance of eliciting a response. Did we miss anything? Is there anything you would include in the list that helps you write effective emails to your leadership team?

Who is the current CEO of Lexus USA? ›

Lexus Key Executives. Scott Thompson serves as the CEO / President of Lexus. Micah Blehm serves as the Chief Marketing Officer of Lexus. Andrew Gilleland serves as the VP Sales and Dealer Development Lexus of Lexus.

How would you describe the Lexus brand to a guest? ›

A global luxury automotive brand with an unwavering commitment to bold, uncompromising design, exceptional craftsmanship, and exhilarating performance, Lexus has developed its lineup to meet the needs of the next generation of global luxury guests and is currently available in over 90 countries worldwide.

Why do Americans love Lexus? ›

Lexus cars are known for their exceptional safety, performance, and luxury features, making them a popular choice for drivers who want the best of the best.

What is the Lexus Covenant philosophy? ›

It was written in our founding document, the Lexus Covenant: 'We will do it right from the start. ' for the brand. It said that we would have the finest dealer network in the industry, that we would make the finest cars ever built, and that we would treat each customer as we would a guest in our home.

What does the Lexus represent? ›

The brand Lexus combines the Latin “luxus” and the French “luxe” as symbols of elegance and sumptuousness, together with the Greek “lexicon” meaning language.

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