- NHRMC MyChart Support
- Below are frequently asked questions to help solve your issue. If you need further support, please contact Novant Health MyChart Customer Service at 844-266-8268, Monday-Friday 8am-5pm.
New Hanover MyChart account transitioning to Novant Health MyChart FAQ:
What does this mean for me? Starting May 4, 2024 you will need to log into the Novant Health MyChart at https://www.novantmychart.org to see your health information.
Who will be affected? Everyone who uses New Hanover MyChart will be part of the Novant Health MyChart.
See AlsoMyChart - Login PageNovant Health - Serving NC & SC | Making Healthcare RemarkableOnline Health Record - MyChart | Powered by Allina Health for Affiliate PartnersMyChart - Login PageHow do I pay a New Hanover Bill? You can pay via guest pay, MyChart - Pay as Guest or you can contact Patient Financial Services at 910-667-7050.
What if I already have a Novant Health MyChart? Now you will be able to see all your Novant Health MyChart and your New Hanover records in one place.
How do I log into my Novant Health MyChart? In most cases you will be able to log into Novant Health’s MyChart with your New Hanover username and password.
Your username may already be taken by another patient at Novant Health. In this case, you will receive a MyChart message with instructions on how to log into your Novant Health MyChart account.
What if I already use the MyChart app for New Hanover? If you already have the MyChart app downloaded on your device, you can follow these steps to add Novant Health MyChart.
If you already have the MyChart app downloaded on your device, you can use this QR code to login to your Novant Health MyChart.
- Open the MyChart App on your device
- Click the 3-dot menu in the upper right corner and choose “Switch Organization”
- Then choose “Add Organization”
- North Carolina will come up as the default state so you can scroll down the list to Novant Health
- Click on Novant Health and you will be able to login to your Novant Health MyChart via the app
If your device will not read the QR code, you can follow these steps:
Will I be able to see my upcoming appointments? If your appointment is after 5/3/24, it will show in your new Novant Health MyChart account.Will proxy access stay the same? Yes, if you have a proxy access it will stay the same in the Novant Health MyChart system.
Will my New Hanover MyChart information cross over to Novant Health MyChart? Yes, most of your data will be available in your Novant Health MyChart account.
Will I be able to request my medication refills in the Novant Health MyChart? Your medication will need to be ordered in the Novant Health system before you will be able a refill through MyChart.
What are the main differences between New Hanover and Novant Health MyChart?
- Novant Health MyChart offers 24/7/365 On-Demand video visits. You can access this care through the menu option “Start an On Demand Visit”
- Novant Health MyChart, you can text START to 56458 and receive text notifications for appointment reminders, eCheck-In, test results and more!
Tips for Telehealth visits - https://www.novanthealth.org/services/virtual-care/virtual-care-support/
Who can I contact with questions or if I need help with Novant Health MyChart? MyChart Customer Service 844-266-8268, Monday – Friday 8am – 5pm.
