Your privacy and account security are important to Nintendo. If you see an unknown charge from Nintendo, it is possible the charge was:
- A recurring payment for a service or subscription that you authorized to automatically renew such as a Nintendo Switch Online membership.
- A purchase made by a child, family member, or someone else you know who could access your credit card, PayPal information, or Nintendo Account.
- A purchase that you don’t remember making, such as a pre-order on Nintendo eShop.
If you suspect that your credit card, PayPal account, or Nintendo Account may have been accessed by someone you don’t know, immediate action will be needed to prevent further charges.
Please use the information below to learn how to determine what the charge was for, who may have made it, and how to best address the situation.
What was the charge for?
Nintendo accepts payment for digital purchases through Nintendo eShop on Nintendo Switch or My Nintendo Store, physical orders through My Nintendo Store, and repair services. Follow these steps to determine what the charge was for.
- If you or someone in your household has a Nintendo Account, check the account purchase history for a payment of the same amount and on the same date as the charge listed on your billing statement.
- Visit http://accounts.nintendo.com, and sign in to the Nintendo Account.
- From the profile settings, select Shop menu.
- Select Purchase History and scroll through the recent transactions.
- Check your email address inbox for any store or repair order confirmations from Nintendo.
A Nintendo Switch Online membership was renewed
An in-game subscription service was renewed
The charge was made by someone I know without my approval
The charge occurred on my Nintendo Account, but it was not made by anyone I know
The charge did not occur on my Nintendo Account, and it was not made by anyone I know
I do not have a Nintendo Account or Nintendo system, and I did not place an order through Nintendo
A Nintendo Switch Online membership was renewed
Unless turned off, Nintendo Switch Online memberships will automatically renew before they expire. If you do not wish for your membership to auto-renew again, turn off auto-renewal.
If you need additional assistance with your Nintendo Switch Online membership, please contact us.
An in-game subscription service was renewed
Some games, like Fortnite, offer an in-game subscription service that may be set to automatically renew. You can turn off automatic renewal for any in-game subscription through Nintendo eShop.
For questions about the subscription, please contact the publisher of the game.
For assistance with the subscription renewal, please contact us.
The charge was made by someone I know without my approval
If you find that a family member or someone you know made the purchase without your authorization, consider the following steps to prevent it from occurring again.
- Set parental controls for your Nintendo Switch system and your Nintendo Account to require a unique PIN to access Nintendo eShop or make purchases.
- Set your Nintendo eShop Password-Entry Settings to require password-entry when opening Nintendo eShop.
- Take security measures on your Nintendo Account to ensure only you can sign in to your Nintendo Account, including signing out of all devices, changing to a strong, unique password, and setting up 2-step verification.
- Store your credit card in a secure place.
- Adjust your PayPal security or sign-in settings.
If you need to reverse the charges, please contact us for assistance.
The charge occurred on my Nintendo Account, but it was not made by anyone I know
If no one that you know could have made the purchase, your Nintendo Account and possibly your payment card or PayPal may have been compromised. You should take the following actions immediately to prevent further unauthorized charges.
- Credit/debit card charge
- Contact us for assistance with the unauthorized charges.
- Follow our Nintendo Account Recovery Process to prevent further unauthorized use of your Nintendo Account and recover it for your use.
- Contact your card issuer to block further activity on the card and request a replacement.
- If there is a chance the purchase was made on your system, set parental controls for your Nintendo Switch system and your Nintendo Account to require a unique PIN to access Nintendo eShop or make purchases.
- PayPal charge
- Contact us for assistance with the unauthorized charges.
- Follow our Nintendo Account Recovery Process to prevent further unauthorized use of your Nintendo Account and recover it for your use.
- Contact PayPal to block further activity on your PayPal account until it can be secured.
- If there is a chance the purchase was made on your system, set parental controls for your Nintendo Switch system and your Nintendo Account to require a unique PIN to access Nintendo eShop or make purchases.
The charge did not occur on my Nintendo Account, and it was not made by anyone I know
If no one that you know could have made the purchase, your payment card or PayPal account may have been compromised and you should take the following actions immediately to prevent further unauthorized charges.
- Credit/debit card charge
- Contact your card issuer to block further activity on the card and request a replacement.
- Dispute the charges with your card issuer as unauthorized or fraudulent.
Important: If you dispute the charges, we will set restrictions on the Nintendo Account so that further unauthorized charges cannot be made. If it is possible the charge was made by you or someone you know, please contact us for further assistance and do not dispute the charges to avoid restrictions to your Nintendo Account.
- PayPal charge
- Contact PayPal to block further activity on your PayPal account until it can be secured.
- Dispute the charges with PayPal as unauthorized or fraudulent.
Important: If you dispute the charges, we will set restrictions on the Nintendo Account so that further unauthorized charges cannot be made. If it is possible the charge was made by you or someone you know, please contact us for further assistance and do not dispute the charges to avoid restrictions to your Nintendo Account.
I do not have a Nintendo Account or Nintendo system, and I did not place an order through Nintendo
If no one in your household owns a Nintendo Account or Nintendo system or could have placed an order through Nintendo, then your payment card or PayPal account may have been compromised and you should take the following actions immediately to prevent further unauthorized charges.
- Credit/debit card charge
- Contact your card issuer to block further activity on the card and request a replacement.
- Dispute the charges with your card issuer as unauthorized or fraudulent.
Important: When you dispute the charges, we will set restrictions on the Nintendo Account so that further unauthorized purchases cannot be made through our shops.
- PayPal charge
- Contact PayPal to block further activity on your PayPal account until it can be secured.
- Dispute the charges with PayPal as unauthorized or fraudulent.
Important: When you dispute the charges, we will set restrictions on the Nintendo Account so that further unauthorized purchases cannot be made through our shops.
